Sandeep D.

An IT professional with over 11 years of work experience in various domains and roles. I have played various roles starting from Tech Support Engineer to Product Owner and between a technical person to a customer representative. I was instrumental in improving the response time from multiple days to one day by exceeding customer expectations for the queries raised. As a Certified Scrum Product Owner and Certified Scrum Master with over 6 years in-depth experience working with agile scrum software development teams, I was instrumental in driving the engineering team from Bronze to Silver, Gold and Platinum levels in the “Agile Maturity Program” at Autodesk within a year. I am an Atlassian Certified Jira Administrator, Atlassian Certified in Agile Development with Jira software and Redhat Certified Engineer. I do installation, upgrades, migration of Jira & Confluence applications on hosted environment OR on AWS, BlueHost VPS etc. I also do troubleshooting and recovery. I am an Expert Certified Jira administrator. I have setup Jira Projects, Agile Boards, Jira Help Desk, Customer Portals, Issue Types, Project Permission Schemes, Confluence Space Permissions and Administration, Issue Type Schemes, Notification Schemes, Created Custom Workflows based on client requirements. I have configured Project level permission schemes in a way that users have access to only projects which are assigned to them. I have worked with clients from across the globe. I helped them accurately setup their Jira. Created new Jira project from scratch.