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muntinlupa, philippines
It's currently 1:09 AM here
Joined June 29, 2017
0 Recommendations
Aurea Ckaz D.
@adefuntaron
0.5
0.5
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muntinlupa, philippines
100%
Jobs Completed
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Virtual Assistant/CSR/Data Entry/Web Research/
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$18.00 USD
Virtual Assistant
•
Experience
Team Leader
Dec 2014 - May 2016 (1 year, 5 months)
• Manage team performance daily.
• Conduct coaching sessions to help improve individual performance as well as team performance.
• Creates daily, weekly and monthly reports as well as presenting reports to KPI meetings and Leadership meetings.
• Manage leads penetration and sales dashboard.
CSR/ At&t Order processing/Subject Matter Expert/Sales Coach
Jul 2012 - Dec 2014 (2 years, 5 months)
• CSR/ At&t Order processing. (AT&T Universal Agent)
• Assisting new agents in processing orders.
• Well exposed in admin task as assigned by immediate supervisor.
• Designated on the closing cluster to drive and validate sales.
• Conduct one on one coaching with the agents, help them drive and reach their target conversion rate.
• Drive performance through implementation of incentive plans and sales spiffs on low sales hour.
• Perform call monitoring and live barging
Education
BS Management
(4 years)
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