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Criselle D.
La Carlota, Philippines
100% Job Success
Top Rated

Experienced Chat and Email Customer Support | Content Moderator

Hi! My passion is in Customer Service. I am also into various projects where I can productively utilize my English communication skills, critical thinking and comprehension. I highly welcome tasks for content moderation, order processing, invoicing, order fulfillment, ticketing, non-voice customer support roles (live chat, social media, email), and other opportunities. With experience in handling tickets and live chat on the following tools: Zendesk, Freshdesk, Salesforce, Intercom, Tidio, and Reply Manager-eDesk. With experience in using Asana, Skype chat, and Slack for team communication and task management. With experience in the following payment processors for invoicing and charging/refunding payments: Stripe, PayPal, eBiz, and DSA/Net30. ★ available for non-voice work only ★ 8 years in Customer Service: 1 year phone support, 8 years of email support, and 10 mos. of live chat ★ strong customer advocacy ★ proficient email/chat handling skills (e-commerce and general customer support roles) ★ easy to work with; a team player Please feel free to send a message or a job invite to discuss availability. Thank you! Some of my CSAT (customer satisfaction) surveys: "As always the support is excellent with your company. Being in Florida and out of California, it’s hard for me to get used to customer service people that are so absolutely nice and bright and helpful! I wish the rest of the world and the customer service industry or more like your people. You make me miss California big time! Thanks so much!" "I wish you’d include TT CSR’s response as well, so we know what we’re commenting on. Cris did a good job of being brief, succinct, and gratifying. Thank you! Regards, Rev. Sydney" "Support was very fast and easy. I very much appreciated that the rep took the time to find out why I deactivated my account (a step they didn’t have to take) and offer some free credits to get started again, I was unsuccessful my last attempt at Thumbtack and after talking to a few friends (successful Thumbtack users) and they suggested I try a different angle. Although I was not really sold on it I figured at least reactivate. The complimentary credits are great, doesn’t matter how unsure I was, nothing to lose. I started putting in quotes right away and I am happy to say that with my new approach I have landed 2 jobs in just a few days. SO THANK YOU and THANKS to that pleasant rep that went the extra mile!" "Cris got back to me right away and was very helpful!"
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Skills

  • Zendesk
  • Email Support
  • Order Processing
  • Product Knowledge
  • Order Fulfillment
  • Intercom
  • Tidio

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