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Mary Grace Ann P.
Cavite City, Philippines
100% Job Success
Top Rated Plus

Customer Service Expert / Email Support / Live Chat Agent

I am a Customer Service Professional with more than ten years of experience in Sales and Customer Service. I have a solid ability to multitask, prioritize, and manage time effectively. I am a skilled communicator and listener with a knack for remedying conflict and keen organizational skills to effectively deliver outstanding service. I maintain the highest level of integrity, dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. I am a highly motivated and outgoing individual—a competent team player who can successfully inspire colleagues. Previous Accounts and Roles: AT&T Business Sales Executive Dish Network Sales Executive Telstra Billing Representative Branders.com / Discount Mugs Account Manager Upwork Customer Service Ambassador Proficient with the following: Salesforce 8x8 Intercom Zendesk Shopify Intercom Microsoft Trello Infusionsoft Graphly Asana Trello
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Skills

  • Zendesk
  • Phone Support
  • Email Support
  • Order Processing
  • Order Tracking
  • Product Knowledge
  • Chat & Messaging Software
  • Email Communication
  • Ticketing System

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