William S.
Lipa City, Philippines
100%
Job Success
Top Rated Plus
Quality and Reports Analayst
$8.00/hr
I worked in the BPO industry as a Quality Analyst and as a Customer Experience Associate for over four years where i displayed my skills in evaluating customer service calls to ensure that they meet client requirements.
As a Quality Analyst, I made use of programs such as Microsoft Excel, Microsoft Word, Microsoft Powerpoint, and SharePoint Designer for projects such as calibrations, data consolidation and research, client presentations, and reports of consolidated data. I also have had experience as a Data Analyst where I built reports from scratch and displayed them using data visualization in the form of pivot tables and graphs for ease of use for our clients.
I am flexible in work hours and have developed time management skills to ensure that each and every project meets the deadline.
Work history
Enter data from a wikipedia page into an Excel sheet
4.60
Jul 19, 2018
-
Jul 24, 2018
"Thanks, Will! Completed timely (on a short deadline) and with good presentation the database I asked for. Could improve attention to detail (and perhaps the working process), as I had…
Private earnings
Customer Service Representative
Jul 3, 2018
-
Present
Job in progress
Private earnings
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Skills
- Typing
- Quality Assurance
- File Management
- Microsoft SharePoint