Ma Czarinna F.
Laguna, Philippines
100%
Job Success
Top Rated
Email and Live-Chat Support/Virtual Assistant /E-commerce/Social Media
$7.00/hr
I am a Medical Technologist but my love for customer service led me here. I am working as a customer service expert for more than 9 years and have handled several accounts such as general customer care, billing and collection services, e-commerce as well as directory assistance for both email and live chat. Those years of experience made me equipped with not just simple customer service strategies but also customer satisfaction techniques for all times.
I am part of the Talent Cloud pool for 5 years now and I strongly believe that I have proved myself to be a reliable and hardworking customer service expert all the time.
Work history
Looking for a Seasonal Agent for an E-Commerce Business
5.00
Sep 4, 2023
-
Sep 20, 2023
"Thank you for helping us! I hope your mother gets better soon."
Private earnings
Zoho Customer Service/Social media moderator/Order processing
May 2, 2020
-
Feb 22, 2023
No feedback given
Private earnings
Customer Service Representative for an E-commerce Business
5.00
Nov 14, 2019
-
May 1, 2020
"Farinas did a great job for us.Always attentive to details and ready to work .We are still keeping her as an asset in our team."
Private earnings
E-Commerce Customer Service
5.00
Nov 24, 2019
-
Dec 1, 2019
Private earnings
[FD]--Need customer service from the Philippines to reply tickets
5.00
May 14, 2019
-
Jun 6, 2019
Private earnings
Customer Service for start-up - fluent English (+8 to +10 UTC)
5.00
May 17, 2018
-
Jan 25, 2019
"Czarinna is an excellent freelancer and customer service agent. We are very sorry to let her go, but unfortunately we no longer have work for her. She is the most…
Private earnings
Associate
2.75
Nov 16, 2017
-
Mar 16, 2018
Private earnings
Customer Ambassador
May 28, 2017
-
Oct 30, 2017
No feedback given
Private earnings
Customer Ambassador [15949263] (starting 10/31/2016)
Nov 11, 2016
-
Jul 4, 2017
No feedback given
Private earnings
Customer Ambassador [15949263] - Upwork enterprise client
5.00
May 16, 2016
-
Nov 29, 2016
Private earnings
Customer Service
Jun 11, 2020
-
Present
Job in progress
Private earnings
Inbox monitoring VA Zoho Mail/support
May 12, 2020
-
Present
Job in progress
Private earnings
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Skills
- Zoho CRM
- Zendesk
- Email Communication
- Order Management
- Social Media Website