Jocelyn U.

I have been working as an email support specialist for 10 years now. The experience includes me handling Tier 1 and Tier 2 Level of Support to managing a team of 4-8 agents, as well as experienced Live Chat using Live Person. My experience and skill ranges from basic secretarial works, basic data entry to doing customer service (email only) to order processing and doing product research and listing. I am experienced in Zendesk, DeskPro and Kayako Helpdesks.