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cabanatuan city, philippines
It's currently 6:10 AM here
Joined April 17, 2019
0 Recommendations
Mener V.
@mmvjm1982
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cabanatuan city, philippines
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Call center and Manufacturing Professional
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Experience
Google Technical Support
Sep 2018 - Present
-Answers clients' issues about Google Play store apps, refunds, etc.
-Provides quality experience via metrics like quality audits
-Follows up on clients' issue through outbound calls to ensure the best client experience
Checklist Preparation
Dec 2017 - Jun 2018 (6 months, 1 day)
-Prepared quality control checklists and checksheets as per client requests.
-Coordinated approval with the offshore quality specialist and onshore Manager
-Called clients prospects and emails them for proposal
Manufacturing Specialist / QA Specialist
Aug 2015 - Jul 2017 (1 year, 11 months)
-Coordinated with management all quality issues on machines and
Statistical Process Control ( SPC )
-Performed daily correlation tasks ( SPC ) on testing sorter and taper machines
-Managed daily peel force amongst operators through huddles and orientation
-Trained newly-hired SPC operator
Education
BS Industrial Engineering
(5 years)
Qualifications
Statistical Process Control
Shidengen Philippines
2007
Statistical Process Control
Trainers Training Program
Shidengen Philippines
2007
Trainers Training Program
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