Masud H.

• Efficiently manage and coordinate daily shipping operations, ensuring on-time deliveries to customers using LinkExTMS, Global Trenz, and UniShipper. • Schedule and dispatch drivers and delivery personnel, optimizing routes for cost-effectiveness and timely deliveries with the assistance of route planning features in LinkExTMS. • Communicate with drivers, warehouse staff, and customers to provide real-time updates and resolve any issues or delays, utilizing the communication tools in Global Trenz. • Monitor inventory levels, track shipments, and maintain accurate records using inventory management features in UniShipper. • Collaborate with procurement and warehouse teams to maintain inventory accuracy and prevent stockouts. • Perform quality checks on outgoing shipments to ensure product integrity and compliance with company standards. • Manage and document returns, exchanges, and damaged goods, working closely with customer service to resolve issues. • File claims for shipping damage and lost shipments, ensuring timely and accurate documentation and resolution. • Generate shipping reports and provide data analysis to identify areas for improvement and cost reduction. • Create an average of 200 additional Bill of Ladings (BOL) each month to support increased shipping volume. • Successfully resolve an average of 50 shipping invoice disputes monthly, ensuring billing accuracy and client satisfaction. • File claims for approximately 30 shipping damage or lost shipments monthly, overseeing the entire claims process from initiation to resolution. • Train new dispatch personnel on company policies, procedures, and software systems, including LinkExTMS, Global Trenz, and UniShipper. • Maintain a safe and organized work environment, adhering to all safety regulations and protocols. • Linked customer data in the shipping board with the master board. • Created BOL by using TMS and provided to the production department, customer, and vendor. • Compared freight quotes in TMS for various carriers, including Tforce, R+L carrier, ESTES, XPO Freight, Roadrunner, Daylight, ABF, Fedex Freight, and SAIA. • Added shipping bills in Quickbook. • Sent tracking info to customers via TMS system or manually when necessary. • Communicated with customers to verify shipping addresses and phone numbers. • Checked tracking for every shipment and contacted carriers for tracking updates. • Filed shipping claims for damaged, concealed damage, or lost shipments. • Checked shipping quotes against invoice rates and applied for shipping discrepancies. • Added tracking numbers to Magento to provide points for customers.