Maria Margarita Y. Profile

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5.0

(3 reviews)

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$5 USD / hour

antipolo city,

philippines

$5 USD / hour

It's currently 6:18 PM here

Joined February 22, 2016

0 Recommendations

Maria Margarita Y.

@maiyolabao

5.0

(3 reviews)

1.3

100%

$5 USD / hour

antipolo city,

philippines

$5 USD / hour

100%

Jobs Completed

100%

On Budget

100%

On Time

100%

Repeat Hire Rate

With 8 years call center experience

I worked in a call center for 8 years with different positions. My previous position, a Team Lead from my previous technical support/customer service account handling 13 agents who supports Kitchen appliances, Audio products, Televisions, Medical products and Baby products from 4 different countries (Philippines, Malaysia, Singapore & Indonesia). Out of the 13 agents, I have 2 bilingual agents from Indonesia. Besides the 13 agents I also handled the escalation team with 2 Tier 2's.

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Reviews

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Showing 1 - 3 out of 3 reviews

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5.0

$25.00 USD

Project for maiyolabao -- 2

Satisfactory as always

+1 more

Faith M.

@freelanceKe254

•

8 years ago

5.0

$15.00 USD

Project for maiyolabao

She is good n clear in what she does, will defiantly hire her again and again.

Excel

Sales

English (US) Translator

English Spelling

+1 more

Faith M.

@freelanceKe254

•

8 years ago

5.0

$5.00 USD

Fill in an excel sheet with data from google, really simple and really urgent

Good hire and very fast and efficient, I will defiantly will rehire

Data Entry

Excel

Faith M.

@freelanceKe254

•

8 years ago

Experience

PCCW Teleservices Philippines

May 2015 - Jan 2016 (8 months, 1 day)

I worked for a technical support/customer service account handling 13 agents including our bilingual support. Also handled the escalations team. I coached our agents every week and had a daily call monitoring to check the quality and effectiveness of our team. For the escalation team, I am the one handling the manager calls requested by the consumers and also handling executive escalations from the clients.

PCCW Teleservices Philippines

Oct 2012 - Apr 2015 (2 years, 6 months)

I worked as a Tier 2 from a technical support account handling escalations from 4 countries for Voice, Chat & Social Media support. We are the ones who answered supervisor calls from the consumers and coordinating with the clients regarding escalations.