Anita K.
Puerto de Santiago, Spain
100%
Job Success
Top Rated Plus
QA & Tech Support
$15.00/hr
I am a freelancing professional fluent in English and living in Spain. I have 2 years of experience in Quality Assurance for SaaS and web applications, as well as 3+ years of experience providing Technical Support. I have excellent communication skills which allow me to maintain a friendly but efficient working relationship with development teams and customers, and also perform any administrative tasks needed to push a project forward.
I have experience working for tech startups with flexible roles that overlap with project management.
I am a fast learner when it comes to picking up new IT products and systems and I also have experience with HTML, CSS, and building websites with WordPress.
List of tasks I perform/have experience performing on a daily basis:
- creating test instances
- writing test cases
- writing and testing bug tickets
- maintaining release notes
- maintaining road map
- participating in Zoom meetings
- creating and maintaining documentation with fresh screenshots, user-friendly instructions, and FAQ
- daily reporting
Tools I use/have used on a daily basis:
- Atlassian products, Jira, Confluence
- WordPress
- Google Suite
- Slack
- various helpdesks
Work history
Technical Support with HTML/CSS knowledge and Translator - Permanent Position for an Online Product
Mar 11, 2020
-
Oct 1, 2021
No feedback given
Private earnings
Virtual Assistant-WordPress
5.00
Jan 11, 2021
-
Jan 14, 2021
"Great job!"
Private earnings
QA and Support for SaaS Apps and Integrations
Sep 24, 2021
-
Present
Job in progress
Private earnings
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Skills
- Bug Reports
- Technical Support
- Olark
- WordPress
- Elementor
- SSL