Jed M. Profile

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$12 USD / hour

makati,

philippines

$12 USD / hour

It's currently 11:33 PM here

Joined September 6, 2013

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Jed M.

@jedrobeliemagat

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(0 reviews)

0.0

$12 USD / hour

makati,

philippines

$12 USD / hour

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PHP Programmer - Internet Marketing Consultant - iPhone Developer

I have two years of experience as a technical and creative writer. Three years of health care and medical experience. I have earned two years of experience as a telecommunications billing and customer service officer providing phone and chat support. 3 years of work experience as a Claims Service Manager after working as a claims analyst for an insurance company based in Australia, specializing in claims quality and complaints handling. Currently employed as a Team Manager of the corporate risk and broking segment for a US based Insurance company specializing in Property and casualty insurance.

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Experience

Willis Towers Watson

Jun 2016 - Jan 2018 (1 year, 7 months)

• Manages day to day client demands and deliverables • Provide administrative support and oversees overall performance of the policy checking team • Manages business continuity plans for operations • Spear heads process improvement initiatives • Performance management and improvement • KPI and SLA presentation and analysis

QBE Insurance Australia

Apr 2014 - Jun 2016 (2 years, 2 months)

• Manages day to day client demands and deliverables • Provide administrative support and oversees overall performance of the claims officers • Manages business continuity plans for operations • Authorizes payments due for existing claims • Ensures quality of claims processing and management • Spear heads process improvement initiatives for the claims department • Performance management and improvement • KPI and SLA presentation and analysis

QBE Insurance Australia

Mar 2013 - Apr 2014 (1 year, 1 month)

• Provides telephone assistance in claim lodgment for policy holders • Ensures that claims are managed within the Australian General Insurance Code of Practice • Determines liability in multiple vehicle incidents • Reviews and processes payments for invoices due on claims • Provides outstanding claims experience and maintain excellent quality of claim management • Addresses simple and complex claim complaints and disputes • Arranges assessment and investigation of vehicle for claim