Karim M. Profile

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$15 USD / hour

giza,

egypt

$15 USD / hour

It's currently 3:59 AM here

Joined May 5, 2016

0 Recommendations

Karim M.

@KeMo0oZ

0.0

(0 reviews)

0.0

$15 USD / hour

giza,

egypt

$15 USD / hour

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Jobs Completed

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On Time

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Repeat Hire Rate

Video Editing Adobe Premiere Pro

I have an ambitious Character, and I think that with Burning Desire, and believing in yourself, you will achieve all your goals.

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Experience

DOTS SPACE

Jan 2018 - Present

Improve the workflow with new ideas. Develop Individual & Team goals and implement a plan to carry out objectives. Build relationships with existing clients to understand their business needs. Provide thorough reporting to the Management. Collaborate efficiently with the direct manager. Handling inquiries in a professional and timely manner. Implementation of any new policies and procedures relating to the Operation process. Maximizing profitability by different activities.

TOURATH FOR CONSULTING AND TRAINING

Jan 2017 - Jan 2018 (1 year)

Improve the operational systems, processes and support better management reporting, information flow. Manage handling complaint requests from Operators. Improve the workflow with new ideas. Training of staff to ensure that everyone is performing adequately in their role. Providing a leadership support function to teams and motivating staff to achieve production goals. Managing budgets and costs effectively in respect of the planning process. Maximizing profitability by different activities.

RAYA CONTACT CENTER

Jan 2016 - Jan 2017 (1 year)

Handle various customers’ requests, inquiries and questions. Transferring phone calls to the concerned department. Recording all the phone calls results in details. Handle customer complaints, provide appropriate solutions and alternatives within the time limits.