Zoho CRM offers customer relationship management functionality, procurement, inventory, and some accounting functions from the realm of ERP. wikipedia.org

English is a West Germanic language that was first spoken in early medieval England and is now a global lingua franca. wikipedia.org

Customer service is the provision of service to customers before, during and after a purchase. wikipedia.org

Phone technical support refers to a range of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods via telephone.

A data entry clerk, sometimes called a typist, is a member of staff employed to type data into a database using a keyboard. The keyboards used can often have specialist keys and multiple colours to help them in the task and speed up the work. wikipedia.org

Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. wikipedia.org

Salesforce.com Inc. is a global cloud computing company headquartered in San Francisco, California. wikipedia.org

A purchase order (PO) is a commercial document issued by a buyer to a seller, indicating types, quantities, and agreed prices for products or services the seller will provide to the buyer. wikipedia.org

Order processing Order processing is a key element of Order fulfillment. Order processing operations or facilities are commonly called "distribution centers".