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$5 USD / hour
Flag of PHILIPPINES
minglanilla, philippines
$5 USD / hour
It's currently 11:58 PM here
Joined June 7, 2018
0 Recommendations

Vivien C.

@vfcerna

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$5 USD / hour
Flag of PHILIPPINES
minglanilla, philippines
$5 USD / hour
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Detail oriented and Organized Professional

I'm a graduate of Bachelor of Science Major in Accounting. I was employed with Philippine Long Distance Telephone Company as a long distance operator for almost 18 years and acquired the work discipline needed to be effective in any task. Who would call long distance operators nowadays? Our Department was closed and so, I joined the Call Center world where extensive training was provided and gained experience as a Customer Service Representative for almost 10 years. I learned effective use of computer tools, attained better work safety practices, improved productivity and developed the craft of good service to customers. My recent work was for a real estate project for a client in the US. I did some data entry and appointment setting tasks. It was a part time job I did for a friend who needed help and her client agreed to have me. I was happy to help her and was glad of the learning experience of these tasks. We used the Google Spreadsheets and Podio.

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Experience

Customer Service Representative

FirstSource Solutions BPO Limited
Mar 2016 - Jan 2018 (1 year, 10 months)
Mortgage Servicing Team -Used effective questioning skills to establish customer needs and service -Be the customer’s primary contact throughout the mortgage term -Proactively pre-empt issues with regards to customers and resolve problems arising.

Customer Service Representative

ePerformax Contact Centers and BPO
Jan 2014 - Aug 2015 (1 year, 7 months)
ESCALATIONS TEAM -Brought order, structure and focused management attention to the customer’s problems in order to gain complete consumer satisfaction -Developed problem-solving ability

Customer Service Representative

WIPRO BPO Philippines LTD
Apr 2009 - Jun 2013 (4 years, 2 months)
BUSINESS HARP- Credit management oConverted objections into payment opportunities oDeveloped an optimal collection style and personality over the phone oInvolved with a harmonious relationship with customers through correspondence

Education

Bachelor of Science in Commerce Major in Accounting

University of San Carlos, Philippines 1983 - 1987
(4 years)

Qualifications

Professional Teacher

2005
Passed the Licensure Exam for Professional Teacher

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