Manu J.

I, Manu Jacob, from United states,completed Bachelor degree in Computer Science and Engineering in 2008. 10 Years of experience & Skills *Hands-on experience on R1soft Backup server, JetBackup, cPanel Backup *Resolving the WHM, cPanel, Plesk related issues *Troubleshoot server problems regarding mail, DNS, Apache, firewall, etc. *Knowledge of Apache, MySQL, OpenSSH, Exim, LVM, CronJob *System Security, Backup, and Recovery *Expertise in Shared, Dedicated and VPS server migration process *Performed software installation, upgrades/patches, troubleshooting, and maintenance on UNIX and Windows servers *Worked on system OS changes, upgrades, patches as needed *Identified security vulnerabilities via server audits and performed the necessary updates *Provided third level technical support to the customers via ticketing system and Live Chat applications *Control Panels: WHM, cPanel, SolusVM, Plesk, DirectAdmin *Ticketing systems: WHMCS, Kayako, OTRS, Zendesk *Knowledge of Python, SQL and AWS