- 6 years of experience in IT industry
- ITIL Foundation V3 Certificate in IT Service Management
- Documentation, Web search, data entry, data analysis, copy typing
- Experience in deploying, upgrading and supporting MS Dynamics
- Significant knowledge of business analysis methodologies
- Skilled and thorough in analyzing problem situations and finding effective solutions
- Ability to provide recommendations based on client requirements
- Ability to meet deadlines and work under pressure to meet high demands
- Extensive project coordination experience
- Exceptional communication, interpersonal, organizational, and presentation skills
- Performed L1, L2 and L3 Incident Management and Problem management.
- Performed Installation and Compatibility testing of Windows applications.
- Performed quality assurance testing. Created test plans and designed test cases