Joyce Anne C. Profile

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$4 USD / hour

taguig city,

philippines

$4 USD / hour

It's currently 2:37 AM here

Joined March 6, 2019

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Joyce Anne C.

@joyceannecando

0.0

(0 reviews)

0.0

$4 USD / hour

taguig city,

philippines

$4 USD / hour

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Customer Service Agent, Shipping and Logistics

Hi there! I'm Joyce and I am a Customer Service Agent. I have been exposed to this industry for 6 years now. But I am very willing to expand my horizon. I continuously seek for new knowledge and skills, I am a fast learner and attentive to details and makes sure I get the work done. I am always willing to be trained and welcome new knowledge. I have experience in handling customers, email management and email etiquette, call etiquette, doing inbound and outbound calls, logistics and Shipping. I am flexible and a fast learner. Let us discuss further my qualifications for me to be a part of your team.

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Experience

Ingram Micro

Oct 2016 - Present

Ensures delivery of excellent customer service through accurate processing of customer requests, communication and coordinating with other departments to resolve inquiries. First point of contact for investigation of invoice discrepancy, return of product, trancking of orders, etc. Answer calls and emails, Issue RMA (Return Material Authorization) and investigate claims.

AirPhilippines Corporation

Apr 2014 - Jul 2016 (2 years, 3 months)

Facilitate check in process at the check in counter Facilitate boarding procedures Assist passengers with conencting flights, short connecting passengers and those who missed their flight. Handles baggage irregularities and baggae claims.

St Lukes Medical Center

Aug 2012 - Mar 2014 (1 year, 7 months)

Transferring of calls to different departments and centers within St. Luke's Medical Center Answer customer inquiries. Filing of mobile, long distance nad international calls. Collection and remittance of payment for the calls. Fax documents Paging of emergency cases and cituations.