I am ITIL Intermediate Certified in Service Operation. I have more than 6 years of experience in IT Service Management domain, have worked with IBM, Vodafone in the past. Currently working with HCL Technologies. I have vast experience in ITIL, especially, Major Incident Management, Problem Management, Release Management, Change and Configuration Management, Service Improvement management. I have been a process trainer in the past. I have deep interest in ITIL, hence, want to train people around the globe.