Wallace V.

Majority of my experience is with Email Support, focused on handling customer accounts ensuring that ownership is established for ease of recovery while reinforcing account security and integrity. After four years, I transitioned to Technical Support assisting customers of a major mobile manufacturing company. Within four months, I was promoted as a Team Lead. Worked on Agent Development, developed and implemented strategies and processes to maximize service levels which created Career Advancement Opportunities to the members of my team. In the next three months, I became a Senior Team Lead and continued to work on the improvement of processes where I had direct communication with clients. The highlight of my role, was how I managed to influence change internally and our Client's orginazation which led to an overall improvement in our operations. I have experience working both independently and in a team-oriented, collaborative environment, and I work well under pressure.