I’ve always strived to provide the best service and support possible while balancing the needs of the customer against the capabilities of the technical staff.
As a successful member of the IT department, I work closely with both users and the operations center to troubleshoot and resolve a myriad of technical issues. I’ve always strived to provide the best service and support possible while balancing the needs of the customer against the capabilities of the technical staff. I keep key management personnel informed of current service affecting issues that could potentially damage customer relationships and service levels. Prior to joining Apple I’ve held successful positions at Bentley, Event Network, The Advanced Technology Academy, Rite Aid, World Exchange, Cyber Micro and Northwest Airlines where I excelled and often filled in for supervisors in their absence.
• Expert knowledge of IBM PC based computer systems hardware repair.
• Windows 98, XP, Vista, Windows 7,Windows 8, Server 2000, 2003,2012 SQL 2000, 2003, 2008,, MS Office (All), Hyper V administration, VMWare.
• Remedy Action Request System trouble tracking software, Isupport
• PCAnywhere, Terminal Services Client, Bomgar, VNC, Telnet, Remote Desktop, Lync, Office Communicator.
• Symantec Antivirus Server, Client Installation and maintenance
• Symbol inventory scanner support.
• POS (Point of Sale installation and maintenance for large scale companies)
• LAN/WAN/WLAN/Wireless network configurations.
• DCSE Dell Certified Systems Engineer.
• Inventory Management and Technology Purchasing.
Feb 2015 – Present Network System Solutions
Systems/Network/Field Engineer
• Field support on Network systems.
• Retail POS installation and repair.
• LAN/WAN installation and Troubleshooting.
• Server Management and remote support.
July 2011- Feb 2015 Bentley Systems
Systems/Network/Software Engineer
• Maintained over 150- systems for break/fix necessity
• Hyper-V Administration.
• Worked daily troubleshooting Windows and PC hardware issues.
• Work closely with other technicians on network break-fix issues.
Work Terms
Open to All hours and Days.