Dennis P.
Valencia, Philippines
100%
Job Success
Top Rated Plus
Customer Service and E-commerce Support with Graphic Design background
$12.00/hr
Hi there! Thank you for checking my profile, I appreciate it! My name is Dennis, a qualified Customer Service Specialist with a wealth of experience in the field. Having worked with several globally recognized BPO companies, and having worked long-term as a Freelancer Customer Service Specialist/Sales Associate for an eCommerce Drop-shipping business, I have gained extensive knowledge and expertise in providing exceptional customer service across a variety of platforms, including phone, chat, email, text messaging, and more.
Customer service skills:
-Order Processing and Fulfillment
-Answering general product questions
-Strong Problem-solving Skills
-Strong command of the English language
-Phones
-Chats
-Text messaging
-Social Media interactions
-E-mails
-Returns/Exchanges/Chargebacks/Disputes
-Handling customer complaints
E-Commerce:
Proficient in delivering Customer Service for eCommerce Drop-shipping business, comfortable contacting vendors and sellers, Phone calls, chat, E-mail, Order processing through X-cart, Woocommerce, Shopify uploading, editing/updating products. anti-fraud prevention and risk management, Pay//pal money transactions, Chargebacks, Disputes, and returns assistance, freight/tracking specialist.
Tools:
Freshdesk, Freshcaller, Freshdesk Chat, Slack, Basecamp, Canva, Zoom, Sk//ype, Pay//pal, Live Chat, Ring Central, Magic Jack, Google Calendar, Google Sheets, Google Docs, Google Drive, Excel, Adobe Photoshop, Adobe Illustrator, and many more!
If you're looking for a dedicated and experienced Customer Service Specialist, I would be happy to discuss my qualifications further with you. Thank you for considering my profile.
Work history
E-Commerce Support/Sales Assistants
5.00
Feb 13, 2015
-
Jan 30, 2024
"I had the pleasure of working with Dennis for many years, and I couldn't be happier with the experience. Dennis proved to be not only reliable but also incredibly honest…
Private earnings
Customer Support
5.00
May 20, 2013
-
Mar 28, 2015
"excellent hire - would use again any time!
thank you Dennis!"
Private earnings
Phone / Email Sales & Customer Service Support
5.00
Mar 10, 2014
-
Feb 17, 2015
"Remarkable person to work with"
Private earnings
Soft phone,Email Support,Booking/Reservation(1:00PM PST - 10:00pmPST)
5.00
Nov 4, 2013
-
Jan 19, 2014
"successfully completed my job and went up and beyond the requirements as needed deftly will be rehiring this member back to our team when we need their services hirer met…
Private earnings
Soft phone,Email Support,Booking/Reservation
5.00
Oct 29, 2013
-
Nov 2, 2013
"good Job"
Private earnings
Virtual Customer Service Assistant for Auto Parts Ecommerce
Jun 6, 2023
-
Present
Job in progress
Private earnings
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Skills
- Phone Support
- Email Communication
- Order Processing
- PayPal
- Order Tracking
Project catalog
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You will get Professional Customer Service Support
From $100
2 days delivery