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quezon city, philippines
It's currently 5:51 PM here
Joined August 21, 2011
0 Recommendations
Katrina R.
@kaye0709
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quezon city, philippines
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BPO Professional
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Experience
MD
Jan 2012 - Nov 2015 (3 years, 10 months)
o Assists potential investors in setting up their own Call Center facility. Provide proposals for IT infrastructure which include costing for workstations, dialer, internet usage, telco, etc.
o Provides campaigns/accounts to the call center companies.
o Proposes Advanced Call Center Process Improvement by assisting companies with Costing, Projections, finalizing Policies and Procedures, Performance Improvement Program
Assistant Director for Operations
Jan 2009 - Apr 2011 (2 years, 3 months)
o Strategic planning and execution to enhance profitability, productivity, and efficiency throughout the company's operations.
o Implemented processes and systems that will generate higher productivity and revenues.
o Interacted regularly with executive team and individual department heads to ensure that company's operational priorities are aligned with total company direction.
o Directed and control all activities related to resources such as headcount and training and development for the Sales Cente
Epixtar IT Enabled Services Corp
May 2006 - Jan 2009 (2 years, 8 months)
o Ensured production goals are met.
o Monitored campaign progress and informs shift managers of any issues. Makes adjustments where directed.
o Managed lists and completed reporting as required.
o Reviewed competitive reports to ensure SPH goals are being met. Establishes programs to meet goals.
o Led and managed Shift Managers to ensure performance, quality and production goals are met.
o Completed daily calling plan and revises as necessary to meet client objectives.
o Ensured appropriate motivati
Education
AB Communication Arts
(4 years)
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