Eduard R.

I have 9 years of experience in Customer Service assisting U.S.customers on both phone and back-office support . I was trained at a respected well-known Call Centers and IT Company in the Philippines and served as a Subject Matter Expert for 2 years. I can provide e-mail, ticket and inbound and outbound phone support and back-office jobs concerning invoicing and payments processing. Communication is one my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am pretty flexible with respect to working hours. Deadlines are sacred for me and I will review your content as many times as it takes for it to exceed your expectations!