Upwork home
Sign up
Secondary
Oktay A.
Slagelse, Denmark
100% Job Success
Top Rated

Danish Customer Service & Telemarketing

Hi! My name is Oktay, and I bring over 4 years of dedicated experience in both customer support and telemarketing. I have collaborated with a diverse range of companies, helping them achieve their customer service and sales goals. Fluent in Danish and English, I am well-equipped to provide exceptional service across multiple channels. Here’s how I can contribute to your business: 📞 Customer Support I have extensive experience in handling customer inquiries via email, chat, and phone (inbound and outbound). I am also responsible for managing social media and Trustpilot, ensuring a positive customer experience across all platforms. 💬 Communication I am adept at managing customer queries through live chat, email, phone, Facebook, Instagram, LinkedIn, WhatsApp, and Telegram. Additionally, I am efficient in using ticketing platforms like Freshdesk, Helpdesk, Zendesk, etc., for managing support tickets. 📊 Proven Telemarketing Skills I have a successful track record in conducting telemarketing campaigns, including inbound and outbound campaigns, cold calling, and lead generation. I am skilled in identifying and qualifying leads, setting up meetings that convert to business opportunities, and conducting insightful market research interviews. 🔹 Key Competencies: 💡 Empathy and Patience: Expert in turning challenging situations into positive experiences, demonstrating empathy and patience. 💡 Effective Problem Resolution: Proficient in handling complaints and providing timely solutions and alternatives. 💡 Escalation Management: Capable of escalating issues to second-line support when necessary. 💡 Administrative Assistance: Available to assist with additional administrative tasks to support business operations. 🌟 Why Choose Me? 🌟 👍 Customer-Centric: I am committed to delivering exceptional customer experiences and building strong relationships. 👍 Proactive and Positive: Always maintaining a proactive approach and a positive attitude in every interaction. 👍 Reliable Availability: Ready to respond to customer needs around the clock. 👍 Clear Communicator: Ensuring clear and effective communication to enhance customer satisfaction. 👍 Product Knowledge: Familiar with a wide range of products and services to provide accurate and helpful support. 👍 Problem-Solving Excellence: Equipped with strong problem-solving skills to address and resolve customer issues efficiently. 👍 Friendly and Professional: A quality-focused, service-oriented professional dedicated to meeting and exceeding customer expectations. I am passionate about helping businesses succeed through excellent customer support and effective telemarketing strategies. Let’s collaborate to elevate your customer interactions and drive your business forward!
Oktay A. has more jobs. Create an account to review them

Skills

  • Automatic Speech Recognition
  • In-App Support
  • Audio Recording
  • Speeches

Browse similar freelancers