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$8 USD / hour
Flag of PHILIPPINES
sucat, paranaque, philippines
$8 USD / hour
It's currently 9:35 PM here
Joined April 2, 2019
0 Recommendations

Michael Lewis C.

@michaellewiscruz

4.6 (7 reviews)
2.0
2.0
100%
100%
$8 USD / hour
Flag of PHILIPPINES
sucat, paranaque, philippines
$8 USD / hour
100%
Jobs Completed
70%
On Budget
90%
On Time
17%
Repeat Hire Rate

Multilingual (English, Spanish, FIlipino), Data Entry, Travel Article Writer, Translator

I am a service-oriented individual with 7 years of experience in Customer Service related accounts handling English and Spanish (Spain and Latin America) speaking clients. Has in-depth knowledge of the Order to Cash process and proficient in using MS Office, SAP and Value +. Other skills include: - Travel related article writing - Itinerary planning - Spanish/English/Filipino Transcription - Spanish/English/Filipino translation - Ghostwriting - Data Entry - Copywriting Something personal - I love traveling, eating foreign cuisines, watching tv series and movies, playing videogames, and reading blogs and books.

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Reviews

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Showing 1 - 5 out of 7 reviews
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5.0
$25.00 USD
We worked with Michael again and we appreciate the well researched article that he helped us write. This was a somewhat difficult topic and he did a fantastic job.
Copywriting
Ghostwriting
Article Writing
Research Writing
Content Writing
User Avatar
Flag of Q K.
@Travelchinatibet
•
5 years ago
5.0
$25.00 USD
We've worked with Michael on multiple projects and it's always been a positive experience. He delivers great writing and is enthusiastic.
Copywriting
Ghostwriting
Article Writing
Research Writing
Content Writing
User Avatar
Flag of Q K.
@Travelchinatibet
•
5 years ago
1.0
$11.00 USD
Very bad and unprofessional worker, He deliver delay and highly low quality work. Project ended with dispute and after attribution I won the case but wasted too much time. Highly not recommend for other employers.
Audio Services
Transcription
Copy Typing
English (UK) Translator
English (US) Translator
Y
Closed User
@ysuhail80
•
5 years ago
5.0
$3.00 USD
Excellent writer. Did an awesome job very quickly. Will definitely like to use her services again. Highly recommended!
Blog
Forum Posting
Article Writing
Travel Writing
Content Writing
User Avatar
Flag of Hristo P.
@vw8094800vw
•
5 years ago
5.0
$20.00 USD
It was a pleasure working with Michael! His communication was prompt and consistent. His service was fast and professional. Great to work with - I immediately wanted to hire him again but someone beat me to it! I'll definitely work with him again in the future.
Data Entry
Transcription
English (US) Translator
English Spelling
English Grammar
H
Flag of Teeomm W.
@HelloHuman
•
5 years ago

Experience

Senior Collections Specialist - Latin America client

Infosys BPM Ltd
May 2017 - Oct 2018 (1 year, 5 months)
• Handles collection process for Chile (Philips Lighting Chilena) Peru (Philips Lighting Perú) and Argentina (Philips Lighting Argentina). • Performs Cash Application backup for Philips Lighting Argentina. • Performs administration tasks for the Latin America team. • Creates monthly reports for the regions assigned (Overdue Analysis, Weekly Dashboard Result, Monthly Overdue forecast).

Collections Specialist - Iberia client

Infosys BPM Ltd
Sep 2013 - May 2017 (3 years, 8 months)
* Handles ES90 (Spain Healthcare) and RIU2 (UK based Iberian customers). • Handles the collection of due invoices of Philips’s clients (Spanish customers). • Takes inbound and outbound calls in Spanish • Performs direct debits and assists in processing of pagares, cheques and confirmings. • Performs monthly reports for the sector (Provision Deudores, CS Saldo Aging, Aging overdue, ICS 12 and 275, ADA Iberia).

Bilingual Customer Service Representative

West Contact Services
Feb 2013 - Apr 2013 (2 months, 1 day)
• Answers customer queries in English and Spanish. • Assists in the activation of debit and incentive cards. • Reviews transaction and deposit history of the Cardholder. • Assists in Transaction Disputes.

Education

Curso de Español como lengua extranjera

Universidad de Castilla-La Mancha, Spain 2013
(Less than a year)

BS Hotel and Restaurant Management

University of Santo Tomas, Philippines 2008 - 2011
(3 years)

Qualifications

LEAN Certification

Infosys BPM Ltd
2018
A course that tackled about the constant improvement of a process. It discussed the elimination of wasteful activities and finding different ways to tackle a problem encountered in the process.

CS200 - Customer Service Profeciency

Infosys BPM Ltd
2018
A seminar that tackled about the professional way of handling customers

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Certifications

preferredfreelancer-1.png Preferred Freelancer Program SLA 1 97%
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