Upwork home
Sign up
Secondary
Dennis A.
Danao City, Philippines
100% Job Success

Customer Support | Technical Support | Admin | VA | Chat and Email

I worked in the customer support field for 10 years. Doing Technical Support, Customer Service, Sales, Virtual Assistant, Chat and Email Support, Software License Renewals, and Energy Market Forecasting. In my recent position as Internal Sales Representative with Optimus Energy - Australia. I Service the needs of our existing clients, respond to new sales inquiries, and support the activities of the external sales team. Receive inbound customer sales inquiries and provide quotations, product/service information, support, and pricing details in response to inbound inquiries, promoting the features and benefits of the company’s products/services. Process sales orders and arrange the dispatch and administration of products sold. Receive, manage or escalate customer complaints related to the sale of the company's products/services. Maintain sales statistics and records of sales performance. Provide administrative support for the production of RFIs, RFPs, RFQs, and other sales-related documents. Identify sales leads and escalate them to external sales staff. During my stay with EPIS, I am able to acquire a skill in Energy Forecasting that allows me to have a whole different view of how the energy market works. In the years that I worked as a Technical Support for Microsoft, I developed a deep understanding of how computer hardware and software work and find a solution if an issue is encountered. And that knowledge was further strengthened when I worked with OMG Tech Support as one of the Geek Squad Representative in which, we fix a more complicated computer issue. Also, working with Verizon, Century Link, and Telstra, I get to understand a lot about Internet Connectivity and how to fix issues in a short period of time, and making sure that customers are well taken care of.
Dennis A. has more jobs. Create an account to review them

Skills

  • Inbound Inquiry
  • Team Management
  • Technical Support
  • Virtual Assistance

Browse similar freelancers