Well-rounded background in call center industry, telecommunications industry, human resources business process outsourcing, sales process and operations.Proven leader, shows commitment to develop people, and able to motivate and create a successful coaching environment. Creative and able to identify gaps, analyze and report data, create and follow up on established action plans. Goal-oriented individual with strong leadership capabilities. Organized, highly motivated, and detail-directed problem solver. Proven ability to work in unison with clients, staff, and board of directors