Bishoy S.

 Provide technical assistance and support for incoming queries and issues related to computer systems, and software  Respond to queries either in person or over the phone.  Train outlook users.  Maintain daily performance of computer systems.  Respond to email messages for Users seeking help.  Ask questions to determine nature of problem.  Walk User through problem-solving process.  Install, modify, and repair computer software.  Clean up computers.  Run diagnostic programs to resolve problems.  Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN).  Install computer peripherals for users.  Finger Print Systems.  Domain controller installation.  Wireless access point installation.  DSL installation, configuration.  Outlook configuration, troubleshoot.