Jack F.

Extensive Experience with strategic planning and execution of all Call Center operations. C Tactical emphasis is on customer care, quality management, workforce planning, recruiting, coaching and training. Performance metrics include call efficiency, low abandonment rate, high conversion rates, staffing utilization, acceptable turnover, and financial performance. We have a great portfolio with working Mortgage Companies, Insurance and Solar Power Companies. The difference between us and many other call centers is we identify the problem before we provide a solution. Selling has changed and people don't feel like they wanted be sold or closed. APPOINTMENT SETTING SERVICES LEAD GENERATION OUTBOUND & INBOUND SERVICES CALL CENTER: PHILIPPINES