Sean Michael G. Profile

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$30 USD / hour

seaford,

australia

$30 USD / hour

It's currently 11:33 PM here

Joined August 18, 2019

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Sean Michael G.

@pfsenterprises2

0.0

(0 reviews)

0.0

$30 USD / hour

seaford,

australia

$30 USD / hour

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helpdesk, email support, Phone sales & customer s

I Have worked in telecommunications and customer service for over 20 years. In this role I worked in customer service, sales, email support and provided helpdesk support as well as provided managerial support to a team of workers within a call centre environment. I have also worked in a customer service role for a government department providing financial advice to customers. I have work cold-calling, making customer service calls as well as doing quality assurance call-listening. I also do helpdesk email support and database creation and maintenance work and report writing.

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Experience

Hyundai

Feb 2017 - Present

Listening to incoming calls to the Hyundai service department for different Hyundai delaerships. Monitoring for quality of responses of the staff. Writing up reports and submitting feedback to Hyundai about the conduct of staff and any issues that may have arisen during the call.

Australian Taxation Office

Jun 2005 - Aug 2005 (2 months, 1 day)

In this role I was responsible for providing financial information relating to taxation to clients of the Australian taxation office. This related to personal income tax, business tax, Medicare and GST.

Stellar Call Centres

Jan 2001 - May 2004 (3 years, 4 months)

Answering calls initially, I was responsible for a team of customer service agents cotracted for a large telecommunications company answering calls related to residential billing. This role involved conflict resolution, problem solving abilities as well as project management abilities and database management. The contract then changed to residential connections, which then became a sales environemnt, I