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dumaguete city, philippines
It's currently 7:07 AM here
Joined May 3, 2013
0 Recommendations
Maridon Acel C.
@maridonacel
2.3
2.3
67%
67%
dumaguete city, philippines
100%
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Honest, Hardworking and Trustworthy
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Experience
Global Operation Support Center Senior Specialist
Apr 2009 - Aug 2012 (3 years, 4 months)
I was accountable for managing agent staffing to client delivered volumes. I was responsible for meeting client required service levels while also maintaining appropriate targets to meet financial requirements. My responsibilities include: understanding the contractual parameters of the client; tracking and trending call volume history; tracking associate absenteeism and other components of the overall work flow; provide, coordinate, analyze and consolidate all schedule adherence data in order to deliver pr
Education
Bachelor of Science in Psychology
(5 years)
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