Ralph Stephen S. Profile

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$9 USD / hour

makati,

philippines

$9 USD / hour

It's currently 6:38 PM here

Joined August 19, 2018

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Ralph Stephen S.

@rstephensanchez0

0.0

(0 reviews)

0.0

$9 USD / hour

makati,

philippines

$9 USD / hour

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Customer Service / IT Help desk

Work for an employer where I can enhance my skills, competence, which could nurture my leadership qualities and where I get opportunities to grow, and hence contribute to the development of the organization, and also build up my personal development and career advancement. 9 years total of experience • Highly Motivated • Taking Initiative • Quick Learner • Customer service-focused

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Experience

FIS GLOBAL SOLUTION

Jul 2017 - Jun 2018 (11 months, 1 day)

• Part of FIS in house service desk support. First point of contact for every incident of the employees • Create incident and request tickets for the client

Fujitsu Philippines

Nov 2016 - Jun 2017 (7 months, 1 day)

• Providing technical support with the employees of the designated account assigned. • Supported 3 different account such as Coca Cola amatil, TAFE Queensland and Fujitsu Internal Analyst

United Health Group

Aug 2014 - Jul 2016 (1 year, 11 months)

• Ensure service calls and emails from customers are addressed accurately and in a timely manner with quality service. • Create tickets for every incident or technical issues encountered by the employees and members of United health Care • Diagnose and provide resolution to technical problems. Escalate and assign work orders to the appropriate support team. Install and configure applications remotely.