Janice M.

Skills: * Maintaining individual performance targets. * Organised and Ability to work under pressure. * Excellent problem resolution skills. * Good communicator at all levels. Experience: * Updated and created new desktop procedures for continuous improvement and back-up plan in Order Management process. * Provided assistance in handling client and supplier queries with high importance. * Analyzes and resolves issues in the order so that they are processed on time to ensure customer requested completion date is met. * Transforms large amount of data downloaded from systems into reports like Customer Satisfaction Survey, Work-In-Progress Orders, Weekly and Monthly Volumes, Quality Scores Interests: * Purchase Orders Processes Procurement Processes * Data Analytics and Interpretation Customer Interaction Handling Quality Assurance * Data Quality * Metrics and Reporting * Problem Solving and Escalation Management * MS Word, Excel, PowerPoint and Internet Research