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Christine D.
Marikina City, Philippines
100% Job Success
Top Rated Plus

Shopify Expert, CS Manager For Ecommerce/Dispute Specialist

Professional Who's Who 2021 Nominee #Dropshipping #Shopify #Ecommerce #Shipping Always Online (24 hours) I have seven years of experience in: Shopify (usage and development) - HelpScout - ZenDesk - Gorgias - ReAmaze - Freshdesk - Zoho - GSuite - Outlook - Groove (usage and customization) 16000+ tracked hours email customer support for Shopify/Ecommerce 110,000+ emails responded to Dispute Specialist - PayPal/Stripe/Shopify/EBay/Klarna Response template composition, SOP documentation, KPIs , Agent training & retention, Supplier/Shipping partner communications with MP3 Recording. Screencast video editing/tutorials. Shipment chaser - USPS, FedEx, DHL, UPS I know the basics of email marketing using Shopify Email I know the basics of Klaviyo Email Marketing using Klaviyo Email Templates What I do: - Save a sale - Grab a sale - Get orders delivered -Reverse chargebacks - Get reimbursed by suppliers Achievements: - Successfully pulling 38 shipments (from China) out of customs hold in Los Angeles, CA (March 2017) - Successfully holding complaints at bay for more than 500 customers affected by a 60 days shipping delay (only one charge back) - Single- handedly managed 250- 500 emails a day on triple shift in a span of three months - Successfully coached more than 20 new hires who later became top rated freelancers as well. - Obtained reimbursements from suppliers who failed to deliver. Apps I use: - Oberlo - DSers - AliExpress - Conversio (resending of receipt to alternative email address) - Aftership (monitoring shipping progress) - Return Magic (monitoring returns) - Shipstation - ShipHero - replacement shipments, returns, refund - recharge - subscriptions, autoship - Smile.io ( monitoring rewards points program) - Exportify - (Exporting of order using CV) - Massfulfill (hundreds of tracking number fulfillment in a matter of minutes) - Gobot customization - Wheel.io ( managing the Spin- a - Wheel) - Social Media monitoring - FB messenger response - FB comment response - Buffer Reply - hide negative comment - Competitor monitoring - Asana - Trello - Slack - Skype - Zoom - Email hunter - Email permutator - Contact Out - Lead411 - Linked In - Music Jam - Gravit.io - Voice to Text - Inkscape - Remove.bg - Recharge - Vimeo - Screencast Other skills: Graphic design, music composition, data mining, transcription (image to text, voice to text), online research, podcasts creation, video editing (basic). GIF creation. Shopify Store Development with Logo Design. ENFJ-A
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Skills

  • Shopify
  • Gorgias
  • Order Fulfillment
  • Zendesk
  • Email Support
  • Customer Service Training
  • Answered Ticket
  • Help Scout
  • Facebook Plugin
  • KPI Metric Development
  • Ecommerce Website

Get started working with Christine quickly with these predefined projects.

Get started working with Christine quickly with these predefined projects.

You will get Video Edits For Social Media Ads

From $25
1 day delivery

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