Roanne N. Profile

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$8 USD / hour

vonda,

canada

$8 USD / hour

It's currently 1:53 AM here

Joined January 28, 2015

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Roanne N.

@roannenavarro

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(0 reviews)

0.0

$8 USD / hour

vonda,

canada

$8 USD / hour

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Wireless Technical Support

I'm a Registered Nurse but gained most of my work experience in a corporate/admin setting handling Medical Claims. I've worked as a Quality Analyst and has keen attention to details. I am also passionate about digital media editing and photography. I love exploring other career possibilities. I take any opportunity out of my comfort zone and excel in it.

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Experience

AGT Foods/ SaskCan

Jan 2016 - Present

Performs administrative and office support activities i.e, data entry, answering phone calls and filing.

Sykes Alpine Access Canada

Sep 2014 - Jan 2016 (1 year, 4 months)

Job Description: • Take back to back inbound calls • Resolve Customer’s technical support issues for cellular devices, wireless home phone and other wireless products • Troubleshooting any issues the Customer may have with their device to maintain connectivity to the network

Expert Global Solutions

Sep 2011 - May 2014 (2 years, 8 months)

Job Description: • Monitor Customer Service Representatives performance across EGS enterprise to evaluate quality of customer interactions in comparison to corporate quality standards. • Assist in tracking and reporting of overall quality metrics • Provide quality support by supplying specific performance and sample quality information to site management. • Schedule and oversee calibration sessions for CQAs to ensure consistency of desired performance and evaluation techniques • Supports the Quality Management Committee in the implementation and monitoring of respective quality programs, improvements and projects.