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greenville, united states
It's currently 1:54 AM here
Joined November 29, 2018
0 Recommendations
Pat C.
@pcondonjr
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greenville, united states
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Process Improvement Consultant
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Experience
Consultant
Aug 2023 - Present
• Helping clients with requirements mapping, migration, configuration, user-adoption to improve long-term operations.
• Contract Administrator supporting ServiceNow requests related to business process, upgrades, new functionality, multi-language Communities with Custom Metadata Types and LMS tools.
• Developed internal Salesforce Support process to manage queue for internal user requests
CrossPeak Solutions
Jan 2023 - Aug 2023 (7 months, 1 day)
Manage project budget, scope of work, and schedule to ensure project implementations are delivering needed outcomes
Coordinating efforts on 4-7 MSA clients with project work
Act as primary day-to-day point of contact for the client and the technical operational aspects of the project, including a focus on building strong customer relationships
Facilitate, or co-lead with client, manage regular status meetings with project team and all stakeholders
Education
Software Engineering Certificate
(Less than a year)
Business Adminstration
(5 years)
Industrial Engineering
(5 years)
Qualifications
Education Cloud Consultant
Salesforce
2023
Certification
Advanced Administrator
Salesforce
2023
Certification
Platform App Builder
Salesforce
2023
Certification
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