Jan P.
Negros Oriental, Philippines
100%
Job Success
Top Rated
Shopify and Ecommerce Support
$10.00/hr
According to Odesk now Upwork, I belong to the Top 5% of successful freelancers. My field of expertise is on Customer Service. I have over ten years of training and work experience in BPO industry.
I am a customer service representative for an (outsourced) account that is based in the United States of America. I have extensive training and experience in customer service doing chat /email support, general customer service task (inbound and outbound calls), billing and technical support, escalation, sales, retention, coaching and quality assurance. I am willing to be trained and rest assured that I will get the job done. I am independent, assertive, efficient, and hardworking. I think reliability is one of the best assets that I can guarantee and I can work on flexible hours from Monday through Sunday. I can start as soon as hired.
Work history
Key customer service person for chat/ email support
Oct 10, 2021
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Nov 8, 2022
"Jan is a virtual assistant/ chat rock star. We have a successful business and deal with a dozen freelancers across different specialties. Jan was instrumental in servicing customer inbounds enabling…
Private earnings
Live Chat Agent
Dec 27, 2012
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Feb 16, 2022
Private earnings
Online Chats with Clients
Jul 17, 2014
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Aug 24, 2021
No feedback given
Private earnings
Customer Service (Zendesk)
Mar 8, 2020
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Jul 31, 2020
Private earnings
VA - all things e-comm
May 12, 2020
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May 19, 2020
No feedback given
Private earnings
Paid Test Project for Customer Service Specialist
Apr 25, 2019
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Oct 24, 2019
Private earnings
Customer Support - LiveChat, Tickets, and Emails
Mar 20, 2019
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Mar 26, 2019
"Jan is a wonderful person and would be a valuable asset to any company."
Private earnings
Green God Support - 11am to 7pm pst
Aug 1, 2018
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Oct 8, 2018
No feedback given
Private earnings
Basic Customer Service on Social Media Pages - NORTH AMERICAN BUSINESS HOURS
Dec 18, 2017
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Jul 11, 2018
"Very impressive. Great worker and we've been incredibly pleased with how well she's done with our projects. Would recommend 100%."
Private earnings
Top Tier Assistant Manager Needed for Ecommerce businesses
Sep 16, 2017
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Feb 1, 2018
No feedback given
Private earnings
Ongoing Customer Support For Ecommerce Shopify Store (Native-like EN written skills required)
Jun 12, 2020
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Present
Job in progress
Private earnings
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Skills
- Order Tracking
- Startup Company
- Social Media Management
- Email Support
- Product Knowledge
- Customer Satisfaction
- Community Management