Elmer B. Profile

EXPLORE

0.0

(0 reviews)

You're now following

Error following user.

This user does not allow users to follow them.

You are already following this user.

Your membership plan only allows 0 follows. Upgrade here.

Successfully unfollowed

Error unfollowing user.

You have successfully recommended

Error recommending user.

Something went wrong. Please refresh the page and try again.

Email successfully verified.

$5 USD / hour

tagaytay,

philippines

$5 USD / hour

It's currently 1:49 AM here

Joined March 25, 2017

0 Recommendations

Elmer B.

@mierloudenco

0.0

(0 reviews)

0.0

$5 USD / hour

tagaytay,

philippines

$5 USD / hour

N/A

Jobs Completed

N/A

On Budget

N/A

On Time

N/A

Repeat Hire Rate

CSR / TSR / IT HELP DESK

Over 5 years of working in different reputable company and constantly tracking a highly challenging career. Outstanding team member, who listens, succeeds on working together with various talented team leaders and putting together their different thoughts, opinions and point of view into meaningful action. Easily adapt change, a goal driven person, energetic, and competitive who can inspire and motivate team players.

See all Data Processing Executives in Philippines

Contact Elmer B. about your job

Reviews

Changes saved

No reviews to see here!

Experience

COGNIZANT TECHNOLOGY SOLUTIONS INC

Jun 2012 - Jul 2016 (4 years, 1 month)

• Coordinates with L2 and L3 if the case needs to be with their bucket • Takes inbound calls and does outbound if necessary follow up is needed • Escalating the case to the correct department if necessary • Chat and email support • Develop and maintain relationship with clients, technology, partners agencies and creative shops • Assist with the execution including launching, monitoring, analyzing and communicating effective areas of campaign

COGNIZANT TECHNOLOGY SOLUTIONS INC

Jun 2012 - Jul 2016 (4 years, 1 month)

• TEAM LEADER • Daily, weekly and monthly huddle with agents regarding their performance individually and as a team • Provides agents feedback, action plans toward their actions • Serving disciplinary actions • Facilitates process training for the new hires • Cascades the new changes on the process • Prepares training materials • Manning the queue • Prepares agents monthly schedules via forecast • Prepares EOD reports • Monthly talk with the clients about the SLA’s

PHILIPPINES RESOURCES SAVINGS BANK

Apr 2011 - May 2012 (1 year, 1 month)

 Performing general clerical duties such as typing, compiling, documenting, filing, faxing, and answering phones.  Verifies and scans all the documents provided by the clients  Prepares the cheques and other legal documents for sign offs  Provides seminar with the clients for the Bank’s Terms and Conditions.  Consistent follow up for the new and existing clients  Administering and close monitoring of updates for Banks Documents.