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$20 USD / hour
Flag of UKRAINE
lviv, ukraine
$20 USD / hour
It's currently 8:24 PM here
Joined July 27, 2019
0 Recommendations

Belkacem S.

@safibelkacem

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$20 USD / hour
Flag of UKRAINE
lviv, ukraine
$20 USD / hour
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Customer Service

I have over 4 years of experience in the customer service industry and equipped with vast skills that will help you grow your business. I can be your personal online assistant, data entry provider, web researcher, transcriber, email handler, windows admin, website maintenance and the likes. I am confident of my accuracy, efficiency, and sincerity to my work. I have experience using the tools below: -Freshdesk. -Live Chat. -Google App (Sheet, Forms, Docs) -Microsoft Office. -Microsoft Excel. I have flexible hours and can work anytime.

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Experience

Web-based researcher

Veeva Systems
Mar 2019 - Present
Web-based researcher in the area "Life Sciences" and "Pharma"

Air Customer Care Representative

TICKETS.UA
Jan 2019 - Present
- Consulting / informing clients from the European, North American and Arabic markets via telephone and e-mail in Arabic, English, and French. - Providing customers with complete and accurate information on airline products. - technically correct customer consultation in relation to the rules of airlines. - Responding to the customers' complaints, and finding the optimal solutions in their accordance.

Sales Representative

ZoomSupport for Business
Aug 2016 - Dec 2018 (2 years, 4 months)
- Support and ensuring superior service via phone and chat. - Selling the services of the company. - Fixing customers' computers and activating our software. - Identify and escalate priority issues. - Developing training in Sales and Personal Development. - Developing and delivering training for newcomers and current employees. - Developing training plans, ideas. - Working with CRM, SalesForce databases. - Ensuring newcomers' smooth adaptation in the company.

Education

Master in Geology

National University 'Ivan Franko' , Lviv, Ukraine 2015 - 2018
(3 years)

Engineer's degree Of General Geology

Université d'Oran Es-Sénia, Algeria 2006 - 2012
(6 years)

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