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Jemimah B.
Makati, Philippines
100% Job Success
Top Rated Plus

Customer Service Expert | Email/Chat Support | Shopify

Are you struggling to keep up with customer inquiries from email, chat, and social media while also fulfilling orders, analyzing sales, and doing admin tasks? Look no further! I am Jem, a highly experienced customer service professional with over 13 years of experience. I have worked with clients in both the US and Australia and am familiar with Shopify and various CRMs like Zendesk, Gorgias, Reamaze, and Freshdesk. I can handle creating discount codes, tracking and creating orders, handling refunds, and creating articles for knowledge bases with ease. With my expertise, you can rest assured that your store's customer service will be in good hands. I can even monitor and respond to store reviews, ensuring that your customers are always satisfied. All I need is a few days to familiarize myself with your store's processes and procedures, and I'll take care of the rest. So what are you waiting for? Send me a message now, and let's get started!
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Skills

  • Email Support
  • Freshdesk
  • Inbound Inquiry
  • Zendesk
  • Ecommerce Support
  • Fashion & Beauty
  • Gorgias
  • Recharge
  • Customer Experience
  • Shopify
  • Customer Satisfaction
  • Furniture

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