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$7 USD / hour
Flag of PHILIPPINES
angeles city, philippines
$7 USD / hour
It's currently 8:13 AM here
Joined July 10, 2012
1 Recommendation

Jerlozalyn F.

@Jerz0731

4.4 (11 reviews)
2.1
2.1
67%
67%
$7 USD / hour
Flag of PHILIPPINES
angeles city, philippines
$7 USD / hour
100%
Jobs Completed
100%
On Budget
100%
On Time
N/A
Repeat Hire Rate

Experienced VA | QA | Trainer | Team Lead

Meticulous professional with extensive experience in handling customer services and administrative work from a remote location. Effectively able to meet set deadlines and process information through well-honed research skills. Well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls AREAS OF EXPERTISE * Inbound Calls Management * Online Research * Data Entry * Business Scheduling * Website Maintenance * Travel/Meeting Planning * Email Management * Client and Partner Management * Proofreading and Editing * Transcription Placed in top 10% for Virtual Assistant Skills; Above average on MS Office skills and Business writing & etiquette!

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Portfolio

9001161
211996
9001161
211996

Reviews

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Experience

Senior Operations Supervisor

Startek Philippines
Jun 2020 - Dec 2022 (2 years, 6 months)
Maintain and Develop client relationship Conducts research and interpret data on current processes and develops or improve it based on customers' demands/satisfaction Streamlined processes to ensure calibration between clients, operations and TQ department Performed root cause analysis in deficient areas to identify and resolve central issues.

Operations Supervisor

Startek Philippines
Apr 2018 - Jun 2020 (2 years, 2 months)
Performed root cause analysis in deficient areas to identify and resolve central issues. Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness. Created and implemented strategies for improving operational efficiency & accuracy. Motivate and train employees to maximize team productivity. Monitor daily & weekly KPI yo maintain on-track status.

Quality Assurance Specialist

Startek Philippines
Jan 2016 - Apr 2018 (2 years, 3 months)
Monitor calls Assess agents performance Identify historical trends through data analysis Monitor trends and provide reports to Operations Host Internal and External Calibration Triad coaching Review escalations Cascade process updates Create monthly knowledge check to test product knowledge of agents

Education

BS Nursing

Adventist University of the Philippines, Philippines 2005 - 2009
(4 years)

Qualifications

Six Sigma Yellow Belt

6sigmastudy
2018
Six Sigma is a world-recognized credential for quality and process improvement. IASSC (International Association for Six Sigma Certification) is the certification body that defines standards for Lean Six Sigma methodology, and tests capabilities on Lean Six Sigma body of knowledge.

Registered Nurse

Professional Regulation Commission
2010
Can freely practice the nursing profession in the Philippines

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Certifications

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