Alena C.
Odesa, Ukraine
100%
Job Success
Top Rated
Customer Support Manager/Advanced customer support
$25.00/hr
IMPORTANT: The location where I live now is not affected by the war (I have relocated), so you can rest assured that I will commit to deadlines if your project is time-sensitive.
I am a dedicated and customer-focused professional with over 14 years of experience in customer service, support, and management. My expertise extends to both domestic and international customers. I have extensive experience providing customer support for e-commerce, software applications, technical products, and more.
As a Support Manager, I excel in team leadership, guiding and managing support professionals to deliver exceptional service. My language proficiency in both English and Russian allows me to communicate and support clients in their preferred language effectively. I am adept at using various CRM systems, including Zendesk, Salesforce, NetSuite, OTRS, HelpScout, etc., to streamline support operations.
My analytical skills enable me to understand complex technical issues and convey solutions to non-technical end-users in clear, accessible terms. Additionally, I am skilled in generating essential reports, conducting product testing, and offering valuable feedback. My collaborative nature shines as I work closely with technical, engineering, and marketing teams to optimize processes and enhance the customer experience.
Key Strengths:
* Hard-working and flexible
* Highly self-motivated and results-driven
* Exceptional verbal communication skills
* Strong problem-solving and customer service abilities
* Proficiency in Zendesk, SalesForce, Netsuite, HelpScout, OTRS, etc.
* Proficiency in Google Suite, Google Docs, etc.
* Familiarity with Jira and Monday.com, Slack systems
* Proficiency with billing systems such as Stripe, PayPal, Recurly, Zuora, and Aria
Beyond my professional pursuits, I am also passionate about cryptocurrency, travel, fitness, and beauty. These interests enrich my perspective and enable me to connect with diverse clientele personally.
Work history
Russian E-mail Customer Service for E-Commerce, 8 Hours a Day, Long Term
Apr 24, 2020
-
Mar 4, 2024
No feedback given
Private earnings
Digital chatbot courses in Russian
5.00
Feb 11, 2022
-
Feb 18, 2022
Private earnings
Data Entry / Support of Marketing Programs
Oct 16, 2015
-
Apr 2, 2021
No feedback given
Private earnings
Russian Speaking iOS Mobile App Tester
Nov 13, 2014
-
Apr 2, 2021
No feedback given
Private earnings
Technical Customer Support
5.00
Apr 19, 2017
-
May 4, 2017
"Great work and attention to detail."
Private earnings
Online Customer Support Agent
5.00
Feb 2, 2015
-
Feb 24, 2015
"Alena was very professional, always show up on time and learned fast. It was a pleasure to work with her."
Private earnings
ADC: Native Ukraine, Ukrainian Speakers Needed
5.00
Feb 3, 2015
-
Feb 19, 2015
Private earnings
ADC: Native Ukraine, Ukrainian Speakers Needed
Oct 23, 2014
-
Dec 8, 2014
No feedback given
Private earnings
Translate phrases and words for smartphone application
Oct 26, 2014
-
Nov 17, 2014
No feedback given
Private earnings
Russian Research & Data Entry Specialist (40 hours/week)
5.00
Sep 18, 2014
-
Sep 20, 2014
Private earnings
Virtual Assistant - Customer Service
Jan 15, 2024
-
Present
Job in progress
Private earnings
Looking for someone to handle my emails
Jan 5, 2024
-
Present
Job in progress
Private earnings
Salesforce.com Data Entry / Sales Order Processing
Jan 16, 2015
-
Present
Job in progress
Private earnings
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Skills
- Team Management
- Salesforce
- Oracle NetSuite
- Ukrainian to Russian Translation
- Team Training
- Cross Functional Team Leadership