Joana B. Profile

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$2 USD / hour

kuala lumpur,

malaysia

$2 USD / hour

It's currently 1:31 AM here

Joined July 24, 2015

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Joana B.

@jogalvez

0.0

(0 reviews)

0.0

$2 USD / hour

kuala lumpur,

malaysia

$2 USD / hour

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Repeat Hire Rate

Customer Service Executive

I worked as a Customer Service Representative for five year in the Philippines. However, I took a break for seven years after getting married to prioritize my kids especially my youngest.We came to the point in our lives wherein I need to help my husband with the finances. Thus, I am currently working as a customer service/ logistics for a multinational food delivery company. I know that my set of skills and training from my previous jobs will help me a lot in providing excellent service to clients.

See all Data Processing Executives in Malaysia

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Experience

Foodpanda

Nov 2017 - Jul 2018 (8 months, 1 day)

•Talk to riders through company’s operating system •track orders •verifying / follow up orders on Hurrier under dispatched status •call in customers to inform if deliveries has arrived •update dispatchers issue form through Excel Sheet •report daily transactions •provide directions and maps to riders

STREAM GLOBAL SEREVICES

Jan 2011 - Jul 2011 (6 months, 1 day)

• Receives inbound calls from small business owners who are using Intuit Quickbooks • Emails clients for their monthly bills • Walk through the clients via phone patch on how to use Quickbooks • Renewing customers key product license

TELEPERFORMANCE

Feb 2010 - Dec 2010 (10 months, 1 day)

• Receives inbound calls from customers • Explain their plans and provide information of their account(s) • Computer utilization to input personal information of customers • Process activation of mobile phones and transferring phone contacts using mobile phone’s IMEI • Updating customer’s postpaid plan • Incorporating restrictions or performing lock out for lost or stolen mobile phones • Customer account updates i.e.; Customer’s billing address and mailing address; customer’s complete name;

Education

PSYCHOLOGY

Philippines

2016 - 2018

(2 years)

Qualifications

CIVIL SERVICE COMMISSION OF THE PHILIPPINES

2016

Civil service exam in the Philippines is one of the most taken eligibility examinations locally. Passing any type of civil service exam can definitely give you an edge in your career. This examination is conducted biannually by the Civil Service Commission of the Philippines.