Rex Gerald R. Profile

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$3 USD / hour

caloocan,

philippines

$3 USD / hour

It's currently 4:53 AM here

Joined January 9, 2018

0 Recommendations

Rex Gerald R.

@kremkremromero

0.0

(0 reviews)

0.0

$3 USD / hour

caloocan,

philippines

$3 USD / hour

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Microsoft Windows Technician

I have been in the customer support field for almost 5 beautiful years, focusing on how to deal with customer concerns and inquiries. Our job is to fix Windows devices remotely with the use of our knowledge and some tool that Microsoft has given us. I have been assisting customers through phone, chat, and even e-mail, making me a very versatile worker. I also handled people in a Call center by being promoted as a Team Lead/Manager. I started as a small time Computer Technician and helping customers has been my dedication ever since I started this profession. Hoping that I can help you as well in the future. Thank you for visiting my profile.

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Experience

Convergys

Dec 2016 - Jan 2018 (1 year, 1 month)

I was promoted as a Team Manager after doing exemplary work as a Subject Matter Expert. We mainly focused on how to handle customer issues by giving excellent customer service and following the client's process. Our team became the Top Performing Team on the first month that I handled them even though they are just newly hired/trained.

Convergys

May 2015 - Nov 2016 (1 year, 6 months)

After just 7 months of taking calls and chats, I was promoted as a Subject Matter Expert and my duty was to handle agent's questions and inquiries whenever they do not know what to do next with their call/chat. I also handle escalations wherein if the Team Lead/Manager is unavailable, I will took over the call if additional care and attention is needed to handle it. From time to time I still handle calls or chats in order for me to be still familiar on how to handle customers.

Convergys

Oct 2014 - Apr 2016 (1 year, 6 months)

Helping customers has been my dedication. Answering their inquiries and questions; and even up to fixing their technical concerns, those were my duties as a Customer Service/ Technical Support Representative. Through the four years, I handled three accounts/clients. Throughout my career I accepted multiple awards and recognition and was promoted to a Supervisory post and to a managerial post as well.