Kyrylo B.

I provide top notch customer support even under a heavy workload. My service is always fast, friendly and super clear. I create my own reply algorithms for each particular case and weekly upgrade them to resolve issues in a more efficient way. It’s easy for me to deal with new applications and software, and I easily help customers to resolve their troubles related to their particular device/browser/OS (usually I google a lot during my workday). My psychological experience helps me to built a strong connection with clients and turn them into loyal customers in a long-term perspective Always excellent grammar + jokes (sometimes) + client-oriented approach = customers become even more satisfied that they were before they faced a problem. I believe that all these key points let me provide a cutting edge support service Skills: Zendesk, Wrike, Google Docs, Google Adsense/Adwords/Analytics, Joomla CRM, MS office, technical translation, writing, manuals creating, psychological researches