Gleane O. Profile

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$5 USD / hour

taguig city,

philippines

$5 USD / hour

It's currently 8:48 AM here

Joined May 24, 2018

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Gleane O.

@gbochia1986

0.0

(0 reviews)

0.0

$5 USD / hour

taguig city,

philippines

$5 USD / hour

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Cisco Order Specialist | Customer Service Rep

I recently worked as a Cisco Order Specialist for almost 5 years in an IT Distribution Company. I also have worked as a Customer Service Rep for 3 years and 1 year Tech Support. Experiences in: -Order Processing/Order Fulfillment (Shopify/Dropified/ AliExpress Drop shipping) -Product Listing in Shopify (import products from AliExpress to Shopify using Dropified) -Email Support (Order status/Tracking information inquiries) -Customer Support (Inbound & Outbound Calls – Debit & Credit Cards Account) -Admin Support (Supports Sales Team with Admin tasks – quotation, tracking, back order management, order fulfillment) -Virtual Assistance (Shopify/Dropified/Aliexpress) -Manual Order fulfillment/Order entry (B2B order management) -Team Shared Mailbox Management

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Experience

Ingram Micro

Jun 2013 - May 2018 (4 years, 11 months)

Enter stocking and direct ship orders into the system. Process simple to complex Cisco Orders. Coordinates with Internal Departments (Buyer, Pricing Team, Supply Chain and MD Team to resolve issues with orders. Reviews and verifies the accuracy of the request and completes the transaction accordingly. Assist Sales Team with administrative duties such as customer specific reporting, examples are order status, tracking, back order management and direct ship order status.

TeleTech

Mar 2010 - Mar 2013 (3 years)

Help cardholders in reporting their visa cards as lost or stolen by blocking their cards in the visa system. Initiating emergency card replacement and cash disbursement requests for cardholders who are travelling. Provides general information to the cardholders regarding their benefits on the card and transfer them to the appropriate department when they need specific information. Handles incident reports and answers inquiries about promotions of VISA.

SPI GLOBAL

Jul 2008 - Nov 2009 (1 year, 4 months)

Handles basic troubleshooting of internet connection. Answers billing inquiries and also disputes. Creating reports if necessary for customers having problem with their connection. Answers product inquiries and promotions.