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$15 USD / hour
Flag of PHILIPPINES
calatagan, philippines
$15 USD / hour
It's currently 2:42 AM here
Joined April 24, 2017
0 Recommendations

Cedrick S.

@EncryptedCed

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$15 USD / hour
Flag of PHILIPPINES
calatagan, philippines
$15 USD / hour
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Bachelor of Science in Information Technology

I can help you prepare and manage staffing and scheduling for your business to ensure that there are sufficient staff who can assist your customers. I can be your assistant in generating your business reports as I am knowledgeable in MS Excel, Word, PowerPoint and other MS Office. I can also help you in creating some ideas and suggestions to keep your business running. You can hire me as your virtual assistant where I can use my knowledge in the IT field to help you ease your work. I can also be your Customer Consultant as I have an experience for more than three years. I am more knowledgeable how to assist customers to make sure that they are satisfied with the service you provided because I was trained and fully equipped when I was a teammate. I am also flexible, you can train me for any position that you can offer since I love gaining more skills and knowledge. Hoping to see my inbox with an invitation and looking forward to work with your origanization.

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Experience

Workforce Specialist

ePerformax Inc
Dec 2021 - Present
Responsible for preparing and managing staffing and scheduling to ensure that a sufficient amount of staff is available every 30minutes interval. Generating and analyzing report to ensure that all metrics of the site were met. Responsible for assisting teammates as a first contact if they were having troubles on their systems.

Customer Service Representative

ePerformax Inc.
Dec 2020 - Nov 2021 (11 months, 1 day)
Assisting customers by answering phone calls, chat and email about their financial information.

Customer Service Representative

Accenture Inc.
Feb 2019 - Aug 2020 (1 year, 6 months)
Providing high performance customer experience by assisting their electricity services like new connections, alterations and abolishment requests.

Education

Bachelor of Science in Information Technology

Batangas State University, Philippines 2014 - 2018
(4 years)

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