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sonoma, united states
It's currently 1:48 PM here
Joined April 1, 2014
0 Recommendations
Sierra P.
@sierrapelton
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sonoma, united states
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Hard worker who loves to learn!
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Experience
Assistant Development Analyst
Nov 2012 - Apr 2015 (2 years, 5 months)
Assist users with issues regarding printers, including installing hardware and software.
Assist users with issues regarding computer systems (Windows 7 and 8.1), and cellular phones (Android and iOS).
Receive, update, and resolve issues sent in via ticketing system, phone, or email.
Prepare for and set-up client events.
Participate in conference calls with colleagues and/or clients to resolve issues.
Visit client sites to resolve hardware and software issues.
Use various virtual machines to test software and hardware in a client environment.
Identify vulnerabilities in client environments and create custom solutions for resolving the issue.
Work with main engineering group to ensure released products are to specifications.
Train sales team on proper use of printer hardware and software.
Assist development team with testing newly developed software.
Education
Associate\'s in Administration of Justice
(6 years)
Qualifications
Children in the Justice System Certificate
Santa Rosa Junior College
2011
This certificate is available only at select schools around the country.
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