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$8 USD / hour
Flag of UKRAINE
$8 USD / hour
It's currently 8:38 PM here
Joined September 17, 2015
0 Recommendations

Nastya V.

@NastiaVasilenko

4.6 (1 review)
0.2
0.2
100%
100%
$8 USD / hour
Flag of UKRAINE
$8 USD / hour
100%
Jobs Completed
100%
On Budget
100%
On Time
N/A
Repeat Hire Rate

Customer Service Specialsit

I have a big experience in customer care field, advanced SAP and Cisco knowledge. I'm a good organized and ambitious person, always ready to learn new and solve the task of different level of complexity. Other skills: - DrivePatner Program, Outlook, SAP Netweaver, Cisco Jabber, Bereitschaftsdatenbank, CrossPortal, SAP CRM, SharePoint - Proffesional typist (100+ WPM) - Word, Excel, Power Point, Publisher, Adobe Photoshop, Adobe Illustrator, [login to view URL], Video Editing - Customer Service, Controlling, Quality analysis - Communication and Negotiation Skills, Problem Solving skills.

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Portfolio

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2200615
2200606
2200601
2179635
2179628
2179609

Reviews

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4.6
$21.00 NZD
Happy to make adjustments as I requested. Friendly and helpful communication
Graphic Design
Logo Design
User Avatar
Flag of Lisa B.
@lisabay
9 years ago

Experience

Customer Service | Genpact

Genpact
Apr 2018 - Present
• Examination and analysis of the financial requests • Solving customers’ problems Contact with the client Response to customer inquiries via e-mail, telephone • Order processing and management in relevant customer service systems • Complaint handling • Billing inquiries • Assist with adherence to ISO standards and requirements; prepare various reports. • Actively participate in the on-going assessment of customer support processes and incorporate approved improvements

Logistic support in german

Shell
Aug 2017 - Nov 2017 (3 months, 1 day)
•Manage deviation from plan, i.e. plant/depot change, load quantity changes etc. •Receive urgent order requests and create urgent orders within framework of delivery promise •Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes •Initiate surcharges for Left on Board and urgent orders to the customers. •Investigate and resolve customer complaints •Ensure documentation and filing is accurate, up to date and accessible

Head Waitress/ Receptionist | Grand Hotel Heiligendamm

Grand Hotel HeiligendamM
Jul 2016 - Aug 2016 (1 month, 1 day)
Prof.-Dr.-Vogel-Str. 6 18209 Bad Doberan-Heiligendamm, Deutschland https://www.grandhotel-heiligendamm.de/

Education

master degree of International Tourism

Akademia Ekonomiczna w Krakowie, Poland 2015 - 2017
(2 years)

Bachelor

Izmayil State Liberal Arts University, Ukraine 2011 - 2015
(4 years)

Publications

Thesis:

Krakowska Akademia
My Thesis:

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